Using Leaf Link

Choose the right option

• Book a service call: describe the problem, answer the troubleshooting questions and include a clear photo or error code if available. The service team arranges the appointment.
• Order toner: upload a status page or enter the toner colour/code and quantity.
• Submit meter readings: enter at least one cumulative count or attach the meter page. This is separate from ordering toner.

Call Update

Use Call Update to follow up on an existing service call. Enter a reference number or printer serial number and a comment, then Submit. The message goes to service@leaftechnologies.co.za, with your verified account email set as the reply address. This sends an email; it does not show live job status.

Save your company details

Once registration is enabled, choose Client sign in → Create account. Confirm your email, sign in and open My company & profile. Save your company, contact, email, phone and site address. All three request forms will use these details automatically. Changes to company/contact and printer details are saved when you submit a request while signed in.

Your saved printers

Enter the printer serial number first, followed by the model. A matching saved serial number fills in the model, site address. You can also choose from your saved printers. Submitting a request saves new or updated printer details to your account. Troubleshooting answers, attachments, order quantities and meter readings start fresh for every request.

Photos and status pages

Use Take a photo to open the phone’s camera when supported, or choose existing photos/PDFs. Keep the full page readable, avoid glare and include the model and serial number where possible. You can remove files before reviewing. The limit is five files and 15 MB total.

Submit your request

All options use Submit with no review screen. Sign in with a confirmed account, fill in the form and select your attachments, then press Submit. Leaf Link emails your request directly from no-reply@leafgroup.co.za.

• Service calls → service@leaftechnologies.co.za
• Toner orders → orders@leaftechnologies.co.za
• Meter readings → meters@leaftechnologies.co.za

The sent screen displays a reference after the mail server accepts the email. Keep that reference. If delivery is uncertain, do not submit again; contact the relevant team with the reference. Service appointments, order availability and pricing are arranged by the team.

Install on a phone

Open the installation page for Android and iPhone instructions, or download its QR code for customers to scan. Installation always requires the phone owner’s confirmation.

Add to an Android phone

Open Leaf Link in Chrome. Tap the three-dot menu, then Add to Home screen or Install app if offered. You can also use the Add Leaf Link to your phone button. This is a web app, not an Android APK.

Connection or sign-in problems

Sign-in and profile saving need an internet connection. If confirmation or reset emails are unavailable, the account screen will say so. Check the spam folder when an email has been sent. You can fill in a form without signing in, but you must sign in before sending it. Contact service@leaftechnologies.co.za if you need assistance.