Privacy & your information
Updated 28 October 2026
Leaf Link is Leaf Technologies’ customer portal for printer service requests, toner orders and meter readings. This notice describes how the current version handles your information.
Information you provide
Forms collect your company name, contact name, email address, phone number, site address and printer information. Depending on your request, you may provide troubleshooting answers, toner details, meter readings, notes, photographs or status pages.
Your account and saved profile
When accounts are enabled, Supabase manages email/password sign-in. Leaf Link’s database stores your company/contact profile and your saved printers, including serial number, model, site address. Database access rules restrict these records to your signed-in account. The connected project is hosted in the European region (Ireland). Your profile supplies editable defaults for your requests. Company/contact and printer details are saved when you submit a request while signed in. You can also save your company profile directly. Troubleshooting answers, fault descriptions, selected files, order quantities and meter readings are not saved as reusable profile information.
Passwords are handled by Supabase’s authentication service. Leaf Link does not put your password in request emails or store it in the page’s form data. Your browser tab stores a sign-in session; sign out on shared devices.
Request emails and attachments
When a confirmed client signs in and presses Submit, the request and attachments pass through a Supabase request function to Leaf’s SMTP server. They are sent from no-reply@leafgroup.co.za to the relevant Leaf team. There is no review screen and no separate email app is needed.
- Service calls and Call Updates: service@leaftechnologies.co.za
- Toner orders: orders@leaftechnologies.co.za
- Meter readings: meters@leaftechnologies.co.za
Your company/contact information, printer details and the request-specific answers, notes, readings or quantities you enter are included in that email. Call Updates include the supplied reference or serial number and comment, plus your signed-in email and saved company/contact name when available. Email and delivery records are held by Leaf Technologies’ email systems. Selected attachments remain in your browser until Submit sends them; Leaf Link does not maintain a separate upload archive.
A request reference and a non-readable fingerprint may remain in your browser tab to help prevent accidental repeat submissions. Troubleshooting, readings, quantities and file contents are not saved as reusable profile fields. Check photographs and status pages and remove information not needed for the request.
Why the information is used
Leaf Technologies uses the information to contact you, arrange printer support, fulfil toner requests and process meter readings. A service request is not a confirmed appointment. An order request is not confirmation of availability or price.
Storage, corrections and removal
Your saved account profile and printer records remain in Leaf Link’s database until they are changed or removed. Request emails and attachments follow Leaf Technologies’ operational record handling; this page does not promise a fixed deletion period. You can edit your profile after signing in. For account removal or questions about a request already emailed, contact service@leaftechnologies.co.za. Identity verification may be needed before changing or removing account information.
Hosting and browser storage
The site is hosted through ChatGPT Sites and uses Supabase for accounts. These providers process technical information needed to run their services. Leaf Link has no advertising trackers added by Leaf Technologies. Leaf’s email systems handle submitted request messages and attachments.